5 Things you should ask when contemplating a IT Network Support agreement

eBook

How do you define IT Hardware Support?

One of the biggest problems with this term is that many vendors and companies define it differently. Many vendors promote the value of what is essentially only a small point solution. Of course, when presented with a myriad of offerings all purporting to offer IT Network Support services, it can become confusing. The truth is that in many cases these solutions are offering you just a portion of the functionality required to give companies a true IT Network Support customer experience.

A true IT network support offering is about integrating the entire customer IT experience. Whether companies are engaging IT network support due to aging infrastructure, or due to not wanting to or needing to re-engage the OEM for further warranty, or due to needing an IT insurance policy of sorts to ensure up-time—choosing the right vendor is essential for success.

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To our Customers

We promise a lifetime of great customer service and superior products and solutions that cut costs and increase value.

As a customer-focused supplier of network equipment, we take pride in delivering not just high-quality products and services, but also the IT equipment that is compatible with your other systems. We assess your business requirements, the overall needs of your operations, and then we leverage our proprietary software, partners, and certified compliance policies—all designed so that the equipment fits your requirements and your budget.

Our assessment process includes identifying what you need through internal focus groups and one-on-one meetings with you. We invite you to collaborate with us to fine-tune what is required to meet your business goals and budget. We also collect feedback to ensure our service has fully met your expectations and to establish communications with your dedicated account manager, if required.

At the end of the day, for us it’s all about our customers. Just tell us what you need and what your goals are, and we promise to do our best to fulfill all your requirements.

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Our commitment to delivering an exceptional customer experience extends to the brands we offer.

We work only with the top brands in the network hardware industry, building relationships with our partners to ensure we provide high-quality, genuine products. Our brands include: